Câu lạc bộ Nhân sự Việt Nam

Trang chủ Tin tuyển dụng Customer Service Representative

Customer Service Representative

ACTION COMPOSITES
Hiep Phuoc Commune, Nhon Trach District, Dong Nai Province, Viet Nam

Mô Tả Công Việc

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Yêu Cầu Công Việc

Target and Purpose
Fully understand customer demand, implement sufficient and efficient communication with both customer and internal departments, to achieve maximum customer satisfaction and on time delivery.
Processes / Sub-processes; Name, including start-/end-Event; Process activities / Main functions
 Process order entry in ERP system, ensure these entries are accurate.
 Prepare shipping documents, proceed freight booking, liaise with MPL,production, warehouse, customs and forwarders to ensure delivery of outgoing shipments are picked up on
time.
 Send invoice or other bills to customer and track receivables
timely. Write off invoice in ERP based on received payment.
 Communicate with customer for shipping schedule, forecast,
and any other demand or emergency.
 Pass customer demand to MPL department timely and
accurately, make sure they fully understand, and input into
production plan correctly.
 Maintain different kinds of reports and record.
 Monitor production status by checking system report and
communicating with MPL, Production, to ensure customer
requested shipping plan can be achieved.
 Assist in investigation of customer complaints, handle return
and exchange.
 Attend CFT meetings, understand meeting subject, and take
actions according to meeting minutes.

Decision-making powers / skills
 Report to manager and inform customer when there’s anything unexpected happen and break the shipping plan。
 Select good forwarder based on price and service quality.
 Initiative, able to work independently.
 Excellent communication and negotiation skills.
 Excellent organization skill and sense of judgement

Competitive

Cấp Bậc

Nhân viên

Ngành Nghề

Bán hàng, Dịch vụ khách hàng

Nơi Làm Viêc

Biên Hòa

Ngôn Ngữ Trình Bày Hồ Sơ

Tiếng Anh

ACTION COMPOSITES
Hiep Phuoc Commune, Nhon Trach District, Dong Nai Province, Viet Nam

Tên người liên hệ: Jenifer Pham
Qui mô công ty: 100-499

Customer Service Representative