Câu lạc bộ Nhân sự Việt Nam

Trang chủ Tin tuyển dụng IT Analyst ( Help desk)

IT Analyst ( Help desk)

APL Logistics Viet Nam Company Limited
17 Ba Huyen Thanh Quan, Ward 6, Dist 3

Mô Tả Công Việc

  • Full Time
  • Anywhere

APL Logistics Viet Nam Company Limited

Meals allowance, 13th salary, Holidays Gifts and annual bonus.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

IT Service Desk operations, driving strong focus in ITIL standards & policies for - Provide timely management and resolution of all End User’s service request and incident/problem in country - Support End Users and manage operations according to given KPI metrics - Identify recurring incidents, perform Root Cause Analysis (RCA) and develop resolution procedure to improve L1 target resolution time - Liaise with Region / Corporate IT teams to support End Users from all business entities and remote location - Manage L2/L3 escalations across IT teams diligently, provide status to End User and track L2 / L3 resolution status till ticket closure - Engage with low-complexity IT vendors, negotiate pricing, request for quotation, manage and monitor IT vendor performance and delivery schedule - Account for the IT assets inventory such as Laptops, Desktop, Devices and IP phones

Yêu Cầu Công Việc

Diploma certification in IT/Computer Science related disciplines and ITIL Certification - At least 2-3 years working experience in IT Service Desk experience in MNC - Progressive experience in Service Desk, Desktop Computing and Desk-side/Field support - Strong influencing skills and ability to interact all levels such as customer/business stakeholders, senior management and vendors - Strong hands-on experience and knowledge in troubleshooting in dealing with daily operating issue - Very strong user and support of MS.Office products - Basic support of Office Network, Shared Drive, Wireless and VPN connectivity - Knowledge of IT procurement, order and delivery process flow and protocols - Strong IT functional/technical skills and experience - Dealing with ambiguity, Customer focus, Negotiating, Organizing
Negotiation

Cấp Bậc

Nhân viên

Ngành Nghề

IT-Phần cứng/Mạng

Nơi Làm Viêc

Hồ Chí Minh

Ngôn Ngữ Trình Bày Hồ Sơ

Tiếng Anh

APL Logistics Viet Nam Company Limited
17 Ba Huyen Thanh Quan, Ward 6, Dist 3

Tên người liên hệ: Ms. Tuyen
Qui mô công ty: 100-499

Meals allowance, 13th salary, Holidays Gifts and annual bonus.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.