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Trang chủ Tin tuyển dụng Call Center Supervisor

Call Center Supervisor

CarePlus Clinics
107 Tân Hải, P.13, Q. Tân Bình, TP.HCM

Mô Tả Công Việc

Website CarePlus Clinics

Related to Call Center work for both Representatives and Supervisor

  • Perform day to day operational activities in call center/customer service
  • Answer incoming calls/emails from customers to handle medical appointments requests
  • Answer incoming calls/emails from customers to provide information about our medical products, services and fees
  • Answer all customer’s inquiries and questions via any communication media/channel such as:
    • Phone
    • Email
    • Facebook
    • Chat
  • Any other as needed
  • Always ensure highest communication & customer service quality when dealing with the client
  • Give excellent service & recommendations 
  • Always answer to inquiries & solve problems on a timely manner and in general without delays
  • Handle customer complaints and follow-up + reporting to Supervisor and Insurance/CS Manager
  • Troubleshoot problems if any
  • Smoothly liaise with clinics’ Front Office Desk teams (Front Office Managers, Receptionists, Cashiers and Insurance handlers etc..) in order to coordinate/answer accurately and timely to customers inquiries
  • Sense of initiative for innovative solutions and ideas to enhance team productivities
  • Understand deeply the workflow, all products and services of the clinic and advise customers about it when necessary

Additional responsibilities related to Supervisor Role

  • Handle general incoming calls / emails
  • Manages the call center’s team of agents
  • Coach Representatives on daily basis by listening to calls / checking emails & chats conversations and providing constructive and proper feedback / guidance / corrections
  • Remains available at all times for Representatives’ questions and concerns
  • Handles calls from customers who wish to speak to a Supervisor for whatever reason
  • Monitors numbers of calls that Reps handle each hour to ensure each Rep is taking the required number of calls
  • Checks the waiting time for customers on hold to make sure they are not waiting unreasonable lengths of time
  • Reviews periodically calls/emails/chats reports
  • Maintains call center team attendance records
  • Trains new call center Representatives on incoming calls, cold calling, appointment setting, product & services recommendations and on email/chat proper communication etiquette 
  • Meets with management to report the progress of the call center team
  • Provides helpful feedback and positive communication to motivate call center Representatives
  • Runs regular staff meetings with the team
  • Communicates any company policy and procedure changes to Representatives if necessary

BENEFITS

  • Attractive Salary
  • Healthcare according to company policy
  • Exciting working environment

CONTACT INFO

  • Please send your full application (CV with photo + cover letter) to email.
  • Applications shall be sent in English only – Applications without cover letter or CV in Vietnamese only will not be considered.

APPLY CV HERE

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Yêu Cầu Công Việc

For Supervisor, together with the above general requirements:

  • Experience in Medical or HealthCare Industry is ideal
  • Minimum 2-year experience in Call Center environment & 1 year as a Supervisor
  • Minimum 2-year experience in Customer Service
  • MUST BE A TEAM PLAYER with good leadership skills
  • Good organization and time management skills
  • Excellent Customer Service & communication skills
  • Customer satisfaction-oriented & strong ability to problem solving
  • Own and resolve issues and understand how and when to escalate
  • Proficient in English
  • Open to working flexible shift schedules
  • College Degree or above
Negotiative

Cấp Bậc

Trưởng nhóm/Giám sát

Ngành Nghề

Dịch vụ khách hàng

Nơi Làm Viêc

Hồ Chí Minh

Ngôn Ngữ Trình Bày Hồ Sơ

Tiếng Anh

CarePlus Clinics
107 Tân Hải, P.13, Q. Tân Bình, TP.HCM

Tên người liên hệ: Liên hệ: HR Department (028.7300 3223 – Ext. 781) Email: [email protected]
Qui mô công ty: 500+

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.